Refund / Exchange Policy

• Returns and refunds are not accepted after delivery.
• If your item arrives damaged or has a manufacturing defect, please reach out to us within 48 hours of delivery.
• Refunds and exchanges are available only after review and approval.
• Exchanges can only be made for products that are available in stock at the time of the request.
• If the preferred replacement item is out of stock, we will unfortunately be unable to complete the exchange.
• Shipping charges are non-refundable and apply to all exchange or replacement requests.

Packaging Policy

Every order is carefully packed in our signature gift-ready box — perfect for treating yourself or gifting someone special.

• For hygiene, security, and product-protection reasons, parcels must remain sealed until payment is completed.
• This policy helps ensure that every jewelry piece reaches you in its original condition and prevents any handling or replacement during delivery.